Please contact us as soon as possible if you need to amend or cancel an order.

As most products are made to order, changes and discretionary cancellations cannot be guaranteed once production has begun.

Applicable statutory cancellation rights remain unaffected. Please see our Terms & Conditions for details.

We aim to process and dispatch orders within 7 working days.

Delivery times vary depending on your location and selected shipping method. Processing time is separate from delivery time, and estimated shipping times are provided at checkout where available.

Orders containing multiple items may arrive in separate parcels.

Tracking information is provided where available and will usually be included in your dispatch notification.

Express delivery options may be available at checkout, depending on the product and destination. Please note that express shipping does not necessarily shorten production time.

If you need an order urgently, please contact us before purchasing to discuss available options.

Please contact us as soon as possible if you need to update your delivery address. Changes cannot be guaranteed once production or dispatch has begun.

If an order cannot be delivered because of incorrect or incomplete address information, additional redelivery charges may apply.

Delivery delays can occasionally occur, particularly during busy periods such as Christmas.

As a general guideline, we allow up to 14 working days from dispatch for UK orders and 28 working days for international orders before considering a delayed parcel potentially lost. Investigation times may vary depending on the carrier and delivery service.

If your order is overdue, please check any available tracking information and contact us through our Contact Us form with your order number.

We will review the shipment and investigate with the relevant carrier where appropriate before determining the next steps.

These timeframes are guidelines for investigating potentially lost parcels and do not affect applicable statutory consumer rights.

Working days are Monday to Friday, excluding public holidays, for the purposes of these guidelines.

International orders may be subject to import duties, taxes or customs handling charges.

Where these are not included in the purchase price or prepaid, they may be payable by the recipient. Customers are responsible for applicable import charges where permitted by law.

Returns and refunds

UK customers may cancel eligible purchases within 14 days of receiving their order. Please notify us via our Contact Us form within this period. Items must be returned within a further 14 days.

EU/EEA customers have applicable statutory withdrawal rights. For other international destinations, we do not offer voluntary change-of-mind returns unless required by local law.

Return conditions

Items should be returned in the condition received, with all original tags, inserts, accessories and included components, such as dust bags.

The buyer is responsible for return shipping costs on non-faulty items where permitted by law. We reserve the right to make lawful deductions for diminished value resulting from excessive handling, damage or missing components.

Exchanges

We do not offer direct exchanges. Customers wishing to purchase a different size, colour or product must return their original purchase in accordance with our returns policy and place a new order.

Sale and clearance items

Sale, clearance, sample and one-off items are not eligible for voluntary returns or exchanges. Statutory consumer rights remain unaffected.

International returns and customs

International returns must be accompanied by accurate customs documentation and identified as returned merchandise where applicable.

Customers should contact us before arranging an international return to obtain the appropriate instructions. Incorrect customs declarations may result in additional charges or delays.

We do not voluntarily cover avoidable customs charges arising from customer-arranged returns, except where required by applicable law.

Refund processing

Refunds will be issued to the original payment method within the legally required timeframe. Where permitted by law, we may withhold reimbursement until the returned goods are received or evidence of their return is provided.

For faulty, damaged or incorrectly supplied items, please contact us with your order details and a description of the issue.

Please refer to our Terms & Conditions for our complete returns policy.

Please check the size guide linked on the product page before ordering.

Our general T-shirt size guide includes separate unisex and women's sizing charts. Some products may have different measurements, so please refer to the guide applicable to your chosen garment.

If you're unsure about sizing or a guide isn't available, feel free to contact us before purchasing.

Customers should monitor their order's tracking information and promptly report any delivery issues.

We do not routinely notify customers when parcels are returned to sender. Returned parcels are not automatically refunded or resent.

If your parcel is returned due to an incorrect or incomplete address, failed collection or refused delivery, please contact us through our Contact Us form to discuss available options. Additional redelivery charges may apply.

We do not provide complimentary redelivery or cover additional costs resulting from customer-caused delivery failures.

Please report delivery issues within 30 calendar days of the estimated delivery date to allow us to investigate with the carrier. This reporting timeframe does not affect statutory consumer rights.

Further information is available in our Terms & Conditions.

Our vintage and pre-loved products are individually sourced and may exhibit signs of age, previous use or wear.

Please review each item's description, condition information and photographs before ordering. Known notable imperfections are disclosed where applicable.

Minor age-related wear consistent with an item's accurately described condition does not automatically constitute a defect. Statutory consumer rights remain unaffected.

Absolutely! We're happy to discuss custom designs and personalisation of existing products.

Simply contact us with your ideas, and we'll discuss what's possible. Additional commission charges may apply.

Genuinely personalised or bespoke orders may be excluded from change-of-mind cancellation rights where permitted by law.

Yes! We offer wholesale and bulk orders by arrangement.

Please contact us to discuss your requirements and request a quote.