Terms and Conditions
1. Acceptance of Terms
These Terms and Conditions apply to the use of www.dankshirtsstore.co.uk and purchases made through the website.
By placing an order, you agree to these Terms and Conditions.
Nothing in these terms affects your statutory consumer rights.
2. Orders and Payments
2.1 Placing Orders
All orders are subject to availability and acceptance.
Orders are considered accepted once payment is confirmed.
Most of our products are made to order. If an item becomes unavailable or we are unable to fulfil an order, we will contact you to arrange a suitable alternative or refund.
2.2 Pricing
All prices are displayed in GBP (£) and include any applicable taxes charged by us.
Delivery charges and the total payable will be displayed before you confirm your order.
Prices are subject to change without notice. Changes will not affect orders already accepted.
2.3 Payment Methods
We accept payments through the payment methods available at checkout, facilitated by Squarespace and its supported payment providers.
Available payment methods may vary depending on your location.
3. Shipping and Delivery
3.1 Order Processing and Delivery
We aim to process and dispatch orders within 7 working days. Most products are made to order, and processing times may vary depending on product availability and production requirements.
Delivery times vary depending on the destination, shipping method and fulfilment partner. Estimated delivery times and shipping costs are provided at checkout where available.
Processing time is separate from delivery time. Delivery estimates are not guaranteed arrival dates unless expressly agreed.
Express delivery options may be available at checkout, depending on the product and destination. Express shipping does not necessarily shorten production time. If you require an order urgently, please contact us before purchasing to discuss available options.
Orders containing multiple items may arrive in separate parcels.
If we cannot dispatch an order within the stated processing period, we will notify you and provide any cancellation or refund options required by applicable law.
3.2 Tracking
Tracking information will be provided where available and will usually be included in your dispatch notification.
3.3 Customs and Duties
International orders may be subject to customs duties, import taxes or handling charges.
Where these charges are not already included in the purchase price or prepaid, they may be payable by the recipient. Such charges are the customer's responsibility where permitted by applicable law.
If a shipment is refused or returned because the customer has not paid applicable import charges, additional redelivery costs may apply.
We do not voluntarily cover additional costs arising from a customer's refusal to pay applicable import charges. Any refunds, charges or other remedies will be determined in accordance with applicable consumer law.
3.4 Delayed, Missing or Disputed Deliveries
If your order has not arrived within the estimated delivery period, please contact us with your order number.
Customers are responsible for monitoring their order's delivery progress and should report any delivery issues within 30 calendar days of the estimated delivery date to allow us to investigate with the relevant carrier.
We reserve the right to investigate missing or disputed deliveries with the relevant courier or fulfilment partner before determining the appropriate resolution, subject to applicable legal deadlines and consumer rights.
Investigations may include reviewing tracking records, delivery photographs, GPS information, signatures, customer delivery instructions and other available evidence.
Responsibility for Delivery
Responsibility for loss or damage passes to the customer once delivery has been legally completed under the laws applicable to the purchase.
Where permitted by applicable law, delivery will be considered complete when the courier has delivered the parcel to the address or delivery location provided or expressly authorised by the customer, with appropriate delivery evidence.
We do not provide voluntary refunds or replacements for parcels lost or stolen after legally effective delivery has been established.
Where permitted by applicable law, responsibility may pass to the customer upon handover to a carrier independently arranged by the customer, where that carrier was not offered by us.
3.5 Incorrect Addresses and Returned Parcels
Customers are responsible for providing accurate and complete delivery information.
If you need to correct an address, please contact us as soon as possible. Changes cannot be guaranteed once an order has entered production or dispatch.
Where delivery fails because of an incorrect or incomplete address supplied by the customer, reasonable additional redelivery charges may apply, subject to applicable law.
Parcels returned because of incorrect delivery information, failed collection or refused delivery will be assessed individually. We do not guarantee complimentary redelivery or replacement in these circumstances.
We do not routinely notify customers of parcels returned to sender. Customers are responsible for contacting us to arrange redelivery or discuss a returned order.
Returned parcels are not automatically refunded or resent. Any refunds or other resolutions will be assessed in accordance with these Terms and Conditions and applicable law.
Customers arranging international returns should contact us for return instructions and ensure that customs declarations accurately identify returned merchandise, where applicable.
We do not voluntarily reimburse avoidable customs charges or handling fees arising from customer-arranged returns, except where required by applicable law.
Nothing in this section excludes or limits mandatory statutory consumer rights.
4. Cancellations, Returns and Refunds
4.1 Order Changes and Cancellations
As most products are made to order, please contact us as soon as possible if you wish to amend or cancel an order.
Discretionary changes and cancellations cannot be guaranteed once production has begun.
This does not affect applicable statutory cancellation rights.
4.2 United Kingdom — Returns
Customers may cancel eligible purchases within 14 days of receiving their order, without giving a reason.
To exercise this right, please notify us at info@dankshirtsstore.co.uk or through our contact form within this period. Items must be returned within a further 14 days of notifying us.
Customers are responsible for the direct cost of returning non-faulty items. We do not provide complimentary returns.
Eligible refunds include the purchase price and any applicable standard delivery charges. Additional charges for upgraded delivery services are non-refundable beyond the standard delivery amount.
Refunds will be issued to the original payment method within the legally required timeframe. We may withhold reimbursement until the returned goods are received or evidence of their return is provided, whichever occurs first.
4.3 European Union and European Economic Area — Returns
Where applicable, customers have 14 days from receiving eligible goods to exercise their statutory right of withdrawal, followed by a further 14 days to return them.
Customers are responsible for the direct cost of international return postage for non-faulty items, where permitted by law and disclosed before purchase.
Refunds, including any applicable standard outbound delivery charges, will be processed in accordance with applicable consumer law.
4.4 Other International Returns
For destinations outside the UK, EU and EEA, we do not offer voluntary change-of-mind returns or refunds for incorrect size selection, personal preference or unwanted merchandise.
Any mandatory consumer rights applicable in the customer's jurisdiction remain unaffected.
4.5 Condition of Returned Items
Returned items should be in the condition received, with all original tags, accessories, inserts and included components, such as dust bags, supplied with the product.
Items should be handled only as necessary to inspect them and suitably packaged to prevent damage during return transit.
We reserve the right to make deductions from refunds where an item's value has been diminished through excessive handling, damage or missing components, to the extent permitted by applicable law.
4.6 Exchanges
We do not offer direct exchanges.
If you wish to purchase a different size, colour or product, you may return your original item in accordance with our returns policy and place a new order.
New purchases are subject to the prices and delivery charges applicable at the time of ordering.
This does not affect statutory remedies for faulty, damaged or incorrectly supplied goods.
4.7 Custom and Personalised Orders
Products genuinely made to a customer's individual specifications or clearly personalised are excluded from change-of-mind cancellation rights where permitted by applicable law.
Statutory rights concerning faulty, damaged or misdescribed goods remain unaffected.
4.8 Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, incorrect or not as described, please contact us at info@dankshirtsstore.co.uk with your order details and a description of the issue.
We may request photographs or other reasonable evidence to assess the claim.
Where a fault or error is established, we will provide the remedy required by applicable consumer law.
Where a physical return is necessary, reasonable return costs will be covered where legally required.
4.9 Vintage and Pre-Loved Items
Vintage and pre-loved products may exhibit signs of age, previous use and wear consistent with their stated condition.
Product descriptions, condition information and photographs should be reviewed carefully before purchase.
Minor age-related wear consistent with an item's accurately described condition does not automatically constitute a defect. Imperfections specifically disclosed before purchase form part of the item's stated condition.
Claims concerning damage or inaccurate descriptions will be assessed against the original product listing, disclosed condition and available evidence.
We do not offer voluntary refunds or replacements for expected age-related wear or previously disclosed imperfections. Statutory consumer rights remain unaffected.
4.10 Sale, Clearance and One-Off Items
Sale, clearance, sample and one-off items are not eligible for voluntary returns or exchanges.
All applicable statutory consumer rights remain unaffected.
4.11 Return Instructions
Please contact us at info@dankshirtsstore.co.uk for return instructions and the appropriate return address.
Returns should be sent to our designated returns address and not directly to our printing or fulfilment partners unless instructed.
Customers are responsible for return postage on non-faulty items where permitted by applicable law.
We recommend obtaining proof of postage and using an appropriate delivery service.
Nothing in this section excludes or limits mandatory statutory consumer rights.
5. Product Information
5.1 Accuracy and Product Appearance
We make every effort to ensure that product descriptions, images and information are accurate.
Product images may include digital mockups. Colours may vary slightly due to screen settings, lighting and printing methods. Minor variations in print placement and appearance may occur as part of the production process.
5.2 Sizing and Fit
Sizing and fit may vary between products and styles.
Customers are advised to consult the relevant product size guide and any measurements provided before placing an order.
Measurements are approximate unless otherwise stated.
6. Intellectual Property
6.1 Copyright and Ownership
Original content, artwork, designs, photographs and other materials owned by DankShirtsStore are protected by applicable intellectual property laws.
Unauthorised reproduction, distribution or commercial use of our protected materials is prohibited, except where permitted by law or with our permission.
Third-party intellectual property remains the property of its respective rights holders.
7. Privacy Policy
7.1 Personal Information
We collect and process personal information as described in our Privacy Policy.
8. Website Use and Access
8.1 Restrictions
We reserve the right to restrict or suspend access to our website where reasonably necessary to address fraud, security risks, unlawful activity or serious misuse of our services.
Any restrictions will not affect statutory rights relating to existing orders.
9. Governing Law
9.1 Applicable Law
These Terms and Conditions are governed by the laws of England and Wales, except where mandatory consumer protection laws require otherwise.
10. Contact Information
For enquiries about orders, returns or these Terms and Conditions, please contact us.
Email: info@dankshirtsstore.co.uk
Contact: Contact Us
Business correspondence address:
DankShirtsStore
Unit 184, 1A Castlegate Business Park
Old Sarum
SP4 6QX
United Kingdom