Privacy Policy
DankShirtsStore ("we", "us" or "our") operates www.dankshirtsstore.co.uk.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact us.
For privacy-related enquiries, please use our Contact Us page.
We may update this Privacy Policy to reflect changes to our practices or legal requirements. The latest version will be published on this page.
Personal Information We Collect
When you create an account, place an order or contact us, we may collect personal information including your name, email address, billing and delivery addresses, telephone number where provided, order details, account information and information included in your correspondence.
Customer accounts may also contain saved addresses and order history.
Payments are processed securely by third-party payment providers. We receive relevant transaction information but do not directly collect or store full payment-card details.
Our website and service providers may also collect technical information, including IP addresses, browser and device information, and website usage data through cookies and similar technologies.
How We Use Your Information
We collect and use personal information for the following purposes:
Orders and accounts: To process payments, fulfil orders, arrange delivery and manage customer accounts.
Customer service: To respond to enquiries, resolve order issues and handle requests relating to our products and services.
Business operations: To maintain and improve our website, protect against fraud and misuse, and analyse website performance.
Legal requirements: To maintain necessary financial and transaction records and comply with applicable legal obligations.
Marketing: To send occasional promotional emails about our products to customers who have opted into marketing communications.
Legal grounds for processing
We process personal information where necessary to fulfil contracts, comply with legal obligations or pursue legitimate business interests, including customer support, website operation and fraud prevention. We rely on consent for promotional emails and non-essential cookies where required.
You may withdraw your marketing consent at any time using the unsubscribe link in our emails or by contacting us.
Information Sharing
We share personal information with third-party service providers where necessary to operate our business, including:
Website and payment services: To manage customer accounts, process transactions and operate our website.
Production and delivery services: To produce, fulfil and deliver customer orders.
Communication and customer support services: To respond to enquiries, manage customer communications and send marketing emails to customers who have opted in. This may include tools that assist with preparing customer-service responses.
Legal and regulatory purposes: Where necessary to comply with legal obligations, investigate suspected fraud, enforce our agreements or protect our legal rights.
We share only the information reasonably necessary for these purposes.
We do not share customers' personal information with third parties for their own direct marketing purposes.
Cookie Policy
Our website uses cookies and similar technologies to support essential website functions, maintain security and understand how visitors use our services.
Some cookies are necessary for features such as customer accounts, shopping baskets and checkout. Others help us analyse website traffic and improve performance.
Our website is hosted by Squarespace, which uses cookies and similar technologies to provide these services. Further information is available in Squarespace's Cookie Information.
We use an opt-in cookie banner, with non-essential cookies restricted until visitors provide consent. Visitors can manage their preferences through the available cookie controls.
Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, alteration or misuse.
While we take reasonable precautions to protect personal information, no method of electronic storage or transmission is entirely risk-free.
Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including:
Orders and transactions: For accounting, tax, record-keeping and the handling of disputes or legal claims, in accordance with applicable retention requirements.
Customer accounts: While an account remains active, and afterwards where information must be retained for legitimate business or legal purposes.
Customer enquiries: For as long as necessary to address the enquiry and any related issues.
Marketing: Until consent is withdrawn or the information is no longer required. Limited information may be retained to record and respect unsubscribe requests.
We may retain anonymised statistical information that can no longer identify individual customers.
Personal information is deleted or anonymised when it is no longer required, subject to applicable legal obligations.
Other Sites
Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content or independent privacy practices.
This Privacy Policy does not apply to external websites. We encourage visitors to review their respective privacy policies.
Social Networking Services
Our website may contain links to our profiles on third-party social media platforms.
When you visit or interact with us through these platforms, your information may be collected and processed in accordance with their respective privacy policies.
We do not control the independent privacy practices of these platforms.
Information Relating to Children
Our website is not specifically directed at children under 13, and we do not knowingly solicit personal information from them.
Where parental or guardian consent is required by applicable law, we will take appropriate steps to comply.
If you believe a child has provided personal information without the required permission, please contact us through our Contact Us page.
Marketing Opt-Out
You can unsubscribe from our marketing emails at any time using the unsubscribe link provided in each email or by contacting us through our Contact Us page.
You have the right to object to the use of your personal information for direct marketing at any time. We will respect your preferences and stop sending marketing communications where you have opted out.
International Transfers
Our website and third-party service providers may process or store personal information outside the United Kingdom, including in the United States.
Where international transfers are subject to data protection requirements, we rely on applicable adequacy arrangements, appropriate safeguards such as approved contractual clauses, or other lawful transfer mechanisms.
For further information about the safeguards applicable to your personal information, please contact us through our Contact Us page.
Your Privacy Rights
Depending on applicable data protection law and the circumstances, you may have the right to access, correct, delete, restrict or transfer your personal information, and to object to certain processing.
Where we rely on your consent, you may withdraw it at any time. You also have the right to object to the use of your personal information for direct marketing.
To exercise your rights or raise a privacy concern, please use our Contact Us page. We may request reasonable information to verify your identity before responding.
These rights are subject to applicable legal requirements and exemptions, including obligations to retain certain records.
You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO) or, where applicable, the relevant European data protection authority.
Questions and Comments
For any questions or concerns about this Privacy Policy or how we handle personal information, please get in touch through our Contact Us page.
Our business contact details are available in our Terms & Conditions.